Return & Inspection Policy
Read our mandatory courier handoff inspection rules, immediate replacement policy, and post-delivery liability terms.
Please inspect your order immediately upon delivery in front of our courier agent: If any device, pod, or bottle is broken, damaged, leaking, or defective, our agent will process an immediate free replacement or full return on the spot.
1. How On-The-Spot Replacement Works
To protect our customers and maintain product hygiene, all physical package inspections take place at the moment of delivery:
- Unbox in Front of Agent: Open your package upon receiving it from the courier agent.
- Verify Condition: Check that devices power on, seals are intact, and no liquid leakage has occurred.
- Instant Swap: If any defect or damage is found, inform the courier agent immediately for an on-the-spot replacement or order cancellation.
2. Post-Delivery Liability Release
Due to health, safety, and hygiene regulations surrounding consumable vape liquids and nicotine hardware, we do not accept returns or refunds after the courier agent has left the premises. Please ensure thorough inspection during delivery.
3. Order Cancellation for Unverified / Suspicious Recipients (Non-Refundable)
If someone other than the buyer receives the order, the recipient MUST be 19 years of age or older with valid government photo ID. If our delivery agent finds the receiving person suspicious, unable to verify their age (19+), or suspected of proxy buying for a minor, the agent will cancel the order immediately.
⚠️ In all cases of order cancellation due to age non-compliance, unverified ID, or suspicious recipient activity, the order is strictly NON-REFUNDABLE (0% refund). 100% of the payment is retained to cover mandatory courier dispatch, product quarantine/restocking, and strict regulatory compliance costs.
Customer Support Assistance
If you have questions regarding an upcoming order dispatch or delivery slot, contact our support desk at support@vapenizers.com.